Overview
A leading commercial real estate firm managing over $20 billion in annual transactions engaged Tier One Consulting to modernize its employee lifecycle processes. With more than 200 property management offices and six regional headquarters, the organization needed a scalable, compliant solution to support rapid national expansion.
The Challenge
As the company grew from a regional operation into a national footprint, its employee onboarding, offboarding, and access management processes remained largely manual.
This created several critical issues:
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IT resources consumed by repetitive administrative work
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Delays in provisioning and deprovisioning access
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Inconsistent processes across locations
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Increased compliance risk tied to user access controls
These inefficiencies not only slowed internal operations but also created risk exposure in maintaining clean SAS70 audit standards, particularly around access control and cybersecurity.
Our Approach
Tier One Consulting partnered with IT and HR leadership to design a scalable, automated framework for managing employee lifecycle events.
The focus was not just automation—but standardization, compliance, and long-term scalability.
Key initiatives included:
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Workflow Standardization
Defined clear onboarding, change, and offboarding processes, including approvals and notifications
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Automation & System Integration
Built scripts and integrations to automate:
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Account creation
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Mailbox provisioning
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Directory access
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Access removal
Security & Compliance Controls
Implemented access monitoring and governance aligned with SAS70 requirements
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Enterprise Rollout
Deployed consistently across 200+ offices and regional HQs
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Training & Knowledge Transfer
Equipped internal teams to manage and evolve the system independently
Key Actions
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Partnered with HR to align lifecycle workflows across the organization
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Designed and implemented automation for repetitive IT processes
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Introduced governance controls for user access and compliance
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Scaled the solution across a geographically distributed workforce
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Delivered documentation and training for long-term sustainability
Results
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97% reduction in manual administrative effort
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$100,000+ in reclaimed IT capacity over three years
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100% clean SAS70 audit performance
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Standardized processes across 200+ locations
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Faster, more consistent onboarding and offboarding experience
Why It Matters
This engagement demonstrates how operational inefficiencies—often accepted as “just part of the job”—can be transformed into measurable business outcomes.
By aligning IT and HR around automation and governance, the organization:
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Freed up technical resources for higher-value work
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Reduced compliance risk
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Improved employee experience
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Built a scalable foundation for continued growth
Most importantly, it shifted IT from a reactive support function to a strategic enabler of the business.